Refund policy
At Nono Essentials Co., we take pride in creating high-quality, bespoke homeware pieces. Because many of our items are made to order, we’ve outlined our return and refund policy below to ensure clarity and fairness for both our customers and our business.
1. Returns Eligibility
We accept returns under the following conditions:
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Items must be returned within 7 days of delivery.
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Products must be unused, unwashed, and in original condition.
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Items must be returned in their original packaging.
Please note that due to the bespoke nature of our products, custom-made or made-to-order items (including cushions, curtains, and bedding) are non-refundable and non-returnable, unless faulty or incorrect.
2. Faulty or Incorrect Items
If you receive an item that is:
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Damaged
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Defective
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Incorrect (not what you ordered)
Please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
We will gladly offer:
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A replacement, or
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A full refund, depending on the situation
3. Refund Process
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Once your return is received and inspected, we will notify you of approval.
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued via the original payment method.
4. Return Shipping
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Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
5. Exchanges
We do not offer direct exchanges. If you would like a different item:
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Please return the eligible product (if applicable), and
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Place a new order
6. Cancellations
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Orders may be cancelled within 12 hours of purchase.
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After this period, production may have already started, especially for bespoke items.
7. Non-Returnable Items
The following items cannot be returned:
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Custom or made-to-order products
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Sale or discounted items
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Used or damaged items (not due to manufacturing fault)