Shipping policy
Shipping Policy - Nono Essentials Co.
At Nono Essentials Co., we take pride in delivering your bespoke homeware pieces-cushions, curtains, bedding, and accessories- with care, quality and efficiency.
1. Processing Time
All orders are made or prepared with attention to detail.
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Standard processing time: 2–7 business days
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Custom or made-to-order items: 7–14 business days
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Processing times may vary during peak periods or promotions
You will receive a confirmation email once your order has been processed and dispatched.
2. Delivery Times
Delivery times depend on your location:
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Main centres (South Africa): 2–5 business days after dispatch
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Outlying/rural areas: 3–7 business days after dispatch
Please note that delivery times are estimates and may be affected by courier delays, weather, or peak shipping periods.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
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Flat rate shipping may apply for selected promotions
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Free shipping promotions may be offered from time to time and will be clearly advertised
4. Couriers Used
We partner with reliable courier services to ensure safe and timely delivery within South Africa.
Once your order has been dispatched, you will receive tracking details via email or SMS.
5. Order Tracking
All shipped orders include tracking information. You can monitor your delivery using the tracking link provided once your parcel leaves our facility.
6. Delivery Issues
If your parcel is delayed, damaged, or missing:
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Please contact us within 48 hours of expected delivery
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Provide your order number and relevant details
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We will liaise with the courier to resolve the issue as quickly as possible